Confidentiality & Privacy Policy

We have an obligation to protect a client’s rights to privacy and confidentiality. The law protects the relationship between a client and a psychotherapist, and information cannot be disclosed without written permission.
Exceptions include:
  • Suspected child abuse or dependent adult or elder abuse, for which we are required by law to report this to the appropriate authorities immediately.
  • If a client is threatening serious bodily harm to another person/s, we must notify the police and inform the intended victim.
  • If a client intends to harm himself or herself, we will make every effort to enlist their cooperation in ensuring their safety. If they do not cooperate, we will take further measures without their permission that are provided to us by law in order to ensure their safety.
  • We will not release information about a client to a party other than the client or their representative without the client’s informed consent.
  • We will ensure that client-informed consent is obtained in situations where the client wishes for a Counselling Report to be released to a third party.
  • Information will not be made available to third parties outside of Victims Services, unless it is: subpoenaed; the subject of restitution proceedings; or unless the client provided informed consent to its release.